1 files changed, 73 insertions, 0 deletions
diff --git a/utils/supportbot-mauve b/utils/supportbot-mauve
new file mode 100755
index 0000000..614c5f5
--- /dev/null
+++ b/utils/supportbot-mauve
@@ -0,0 +1,73 @@
+#!/usr/bin/ruby
+require 'fileutils'
+require 'yaml'
+require 'timeout'
+require 'rubygems'
+require 'cgi'
+
+class RT
+  class Ticket < Struct.new(:id, :subject, :content)
+  end
+
+  def initialize(cli, ticket_query)
+    @cli = cli
+    @ticket_query = ticket_query
+  end
+
+  def query(args)
+    IO.popen("#{@cli} #{args}", "r") do |io|
+      io.read
+    end
+  end
+
+  def tickets
+    query(@ticket_query).split("\n").map do |line|
+      if /^(\d+): (.*)$/.match(line)
+        t = Ticket.new($1.to_i, $2, "")
+        query("show ticket/#{t.id}/attachments").split("\n")[-5..-1].each do |line2|
+          next unless /\s(\d+):\s+\(text\/(plain|html)/.match(line2)
+          is_html = $2 == "html"
+
+          attachment = query("show -f Content ticket/#{t.id}/attachments/#{$1}").
+            split("Content: ")[1].
+            split("\n").
+            map { |line3| line3.gsub(/^\s+/,"") }.
+            join("\n")
+            next unless attachment.match(/Action=Take/)
+          if is_html
+            t.content += attachment + "<hr/>"
+          else
+            t.content += "<pre>"+attachment+"</pre><hr/>"
+          end
+        end
+        t
+      else
+        nil
+      end
+    end.compact
+  end
+end
+
+class String; def escape; gsub(/[^A-Za-z0-9]/) { |x| "\\#{x}" }; end end
+
+config = File.open("supportbot.config") { |fh|
+  YAML::parse(fh.read).transform }
+
+system("mauvesend -o supportbot -i heartbeat -r +10m -c now -s \"heartbeat not received\" -d \"Headtbeat send from supportbot-mauve code.  It maybe down.\"")
+
+rt = RT.new(config['rt']['bin'], config['rt']['ticket_query2'])
+
+if 0 < rt.tickets.size
+  args = %w( mauvesend alert.bytemark.co.uk -o supportbot )
+  args += rt.tickets.map do |ticket|
+    ["-i", ticket.id.to_s,
+     "-u", ticket.id.to_s,
+     "-s", ticket.subject, 
+     "-d", ticket.content
+    ]
+  end.flatten
+  exec(*args)
+else
+  args = %w( mauvesend alert.bytemark.co.uk --id supportbot -o supportbot -p -c now )
+  exec(*args)
+end